Refund Policy

At youxme.com, we are committed to ensuring you are completely satisfied with our products and services. If you are not satisfied with your purchase from us, here is our refund policy:

1. Conditions for Returns

• Return Time Frame: You have 30 days from the date of receiving your item to request a return.
• Condition of Goods: Returned items must be unused, in the same condition that you received them, with all original packaging and tags intact.
• Customized Items: All customized products, including but not limited to customized jerseys, are not eligible for return due to their personalized nature, unless there is a quality issue.

2. Return Process

• Return Request: Please submit a return request via our customer service email [customer.youxme.com@hotmail.com], stating the reason for the return and including your order number.
• Return Review: We will review your return request within 3 business days and notify you of the outcome via email.
• Return Instructions: Once your return request is approved, we will send you return instructions and the return address via email.
• Return Inspection: Upon receiving the return, we will inspect the item to confirm it meets our return conditions.
• Refund Processing: After the item is verified, we will process the refund within 7 business days. The refund will be issued to your original payment method.

3. Exceptions to Refunds

• Damaged or Missing Items: If returned items are damaged during transit or are missing, we will communicate with the shipping company, but a full refund may not be guaranteed.
• Delay or Refusal of Refund: We reserve the right to delay or refuse a refund if the returned item does not meet our return conditions.